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Chatbot – the latest trend that’s taking the industry by storm!

MandeepRawat on Business Post - The power of chatbot to facilitate the real-time exchange of messages between brands and consumers has radically changed the communication preferences of the modern-day customer. In a global survey conducted in eight markets by Facebook IQ in 2018, 67% of the respondents claimed that the use of messaging services on their platforms has increased in the past two years.

According to a 2018 research survey project, 60% of the survey respondents agreed to have used a Chatbot to interact with a brand/business in the past 12 months.

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